Welcome to Appliance Procare. We are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, appliancepro.care, or use our appliance repair services in the Bay Area, California.
This policy is designed to comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
We may collect personal information in the following categories:
1. Information You Provide Directly to Us
When you request our services or communicate with us, we collect:
Identifiers: Your full name, home address and phone number (for service calls)
Commercial Information: Details about your appliance (make, model, serial number) and your history of orders and completed repairs with us.
2. Information We Collect Automatically
When you visit our website, we automatically collect:
Internet and Electronic Network Activity Information: Your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies and similar technologies to help operate our site, analyze site traffic, and for advertising purposes. Based on our tools, this may include information collected by services like Google Analytics and Microsoft (Bing Ads, Clarity).
We do not collect sensitive personal information, such as financial account details or precise geolocation data.
We use the information we collect for the following purposes:
To Provide Our Services: To schedule and perform appliance repairs, manage your service requests, and plan service routes.
For Billing and Payments: To create invoices and process payments for services rendered.
To Communicate With You: To confirm appointments, send reminders, provide status updates, and respond to your inquiries.
For Analytics and Improvement: To understand how our website is used, improve our services, and enhance user experience.
Appliance Procare does not sell your personal information for monetary compensation. However, under California law, sharing information with third parties for advertising purposes may be considered a "sale" or "sharing."
We may disclose your information to the following categories of third parties:
Service Providers: We may share information with companies that perform services on our behalf, such as website hosting, data analysis, and communication services. These providers are contractually obligated to protect your data and use it only for the services we request.
Analytics and Advertising Partners: We share website usage data with partners like Google and Microsoft to analyze our website's performance and to deliver relevant advertising.
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use them to remember your preferences, perform site analytics, and support our marketing efforts. You can control the use of cookies at the individual browser level.
As a California resident, you have the following rights regarding your personal information:
The Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we have shared it.
The Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions (e.g., information needed to complete a transaction, for legal compliance, or for security purposes).
The Right to Correct: You have the right to request the correction of any inaccurate personal information we maintain about you.
The Right to Opt-Out of Sale or Sharing: You have the right to direct us not to "sell" or "share" your personal information. As we use advertising services, you can exercise this right to opt-out of your data being used for cross-context behavioral advertising.
The Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
How to Exercise Your Rights
To exercise your right to know, delete, or correct, please submit a verifiable consumer request to us by emailing: applianceprocare@gmail.com
To exercise your right to opt-out of the sale or sharing of your personal information, please email us at the address above with the subject line "Opt-Out of Sharing."
We implement reasonable security measures, such as using Secure Sockets Layer (SSL) technology (HTTPS), to protect the personal information we collect from loss, misuse, and unauthorized access. However, no electronic transmission or storage is 100% secure.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, such as providing you with services and maintaining a record of your repairs for warranty and service history. We will also retain information as required by law, for example, for tax and accounting purposes.
Our services and website are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Appliance Procare 3000 El Camino Real, Palo Alto, CA 94306
Email: applianceprocare@gmail.com
Phone: +16505354433
Last Updated: August 29, 2025
